FAQ

 

SIZE & FIT

Q1: How do I choose the right size for your products?
A: Each product page includes a detailed size chart. Please refer to it before ordering. If you're in between sizes, we usually recommend going one size up for comfort.

Q2: Do your products follow standard sizing?
A: Yes, most of our gear follows standard international sizes. However, slight variations may occur depending on the material and style.

Q3: Can I exchange an item if the size doesn’t fit?
A: If purchased from our website or Amazon store, you can request a return or exchange within 30 days of delivery, provided the item is unused and in original packaging.

PAYMENT ISSUES

Q1: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, PayPal, and Amazon Pay (if purchasing via Amazon).

Q2: My payment didn’t go through. What should I do?
A: Please double-check your card details or try another payment method. If the issue persists, contact your bank or reach out to us at [Support Email].

Q3: Will I be charged extra for international payments?
A: Depending on your bank, international transaction fees may apply. We are not responsible for any such fees

DELIVERY

Q1: How long will it take to receive my order?
A: Delivery typically takes 3–7 business days within the country and 7–14 business days for international orders.

Q2: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email.

Q3: Do you offer express delivery?
A: Yes, express delivery options are available at checkout (charges may apply).

RETURNS

Q1: What is your return policy?
A: Items can be returned within 30 days of delivery if they are unused, unwashed, and in original condition.

Q2: How do I initiate a return?
A: You can request a return through your Amazon order page or contact us directly for website purchases.

Q3: When will I receive my refund?
A: Refunds are processed within 3–5 business days after we receive and inspect the returned item.